We asked author Jennifer Allan to answer questions based on her teaching and experience in the real estate industry. Jennifer is also a regular contributor to Realty Times and RE/MAX Times.
Question: I understand that I won’t always get my friends’ business, but when I don’t, is it reasonable to expect a courtesy call explaining why they hired someone else?
JA: It’s tough when someone you know entrusts their real estate business to another agent, isn’t it? When you’re new, the disappointment can take days to get over, but even for Old Fogies like me, it’ll still sting for an hour or two.
As discussed in an earlier Q&A, it’s best to give your friend the benefit of the doubt and assume that she had a perfectly good reason for her decision not to bring you in on her real estate transaction. Trust in that, swallow your hurt and move on. Don’t risk the friendship (or future business!) by demanding an explanation, complaining to mutual friends or sulking the next time you see her.
I don't think the general public realizes how hurtful it is when our friends hire someone else - I doubt they even give it much thought. In most cases, it's not AT ALL personal, so they don't even think to feel bad about it, or feel they owe you any explanation.
So, does your friend owe you a courtesy call? No. If you get one, dandy. But if you don’t, please don’t fret. More than an hour, anyway.
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Guest Author Jennifer Allan has authored five books and multiple courses designed to teach agents her Sell with Soul philosophy that centers on four interrelated principles: Respect, Competence, Confidence and Enthusiasm. The latest release of her book Sell with Soul is available in the VanEd bookstore. You can also visit her online at www.sellwithsoul.com.